General
Are the Products Original?
No, cyclon.store does not offer original products.
Our products are often sourced from the same factories as the original items.
We offer the highest quality 1:1 replicas available on the market.
Do you offer wholesale or bulk purchase discounts?
Yes, we offer discounts for bulk purchases. Please contact our sales team for more information on wholesale pricing and bulk orders.
What if I forget my account password?
If you forget your password, click on the "Forgot Password" link on the login page.
Follow the instructions to reset your password.
You will receive an email with a link to create a new password.
What should I do if I have a problem with my order?
If you encounter any issues with your order, please contact our customer support team as soon as possible. We are here to assist you and ensure a satisfactory resolution.
Do the prices of the products shown in the catalog include VAT?
Yes, all of the prices shown in the catalog include VAT.
Payments/Billing
What payment methods do you accept?
All major credit cards, PayPal, TWINT, and crypto (Bitcoin, Dogecoin, Ethereum, and Litecoin are currently supported).
Is my payment information secure?
Yes, we use secure encryption technology to protect your payment information during transmission. Your data is handled with the utmost care.
Shipping
How much does shipping cost?
We offer free worldwide shipping.
Do you ship internationally?
We ship worldwide! If your country does not show up, please contact us.
What is the shipping time?
Our standard delivery time is typically 14 to 20 days. However, please be aware that delays may occur during holiday periods.
Where can I find my tracking information?
You can find your tracking information in the shipping confirmation email we send once your order has been dispatched.
Please note that it may take 3 to 4 days for the tracking number to be available.
Do I need to pay duties, taxes, fees?
99% of the time, our shipments are free of taxes, fees, and duties. However, customers are responsible for any import duties, fees, or taxes that may apply.
While these instances are rare, they are determined by your local customs authorities, and we have no control over these charges nor can we estimate any additional fees.
Return
What is your return policy?
For EU: We accept returns within 14 days of purchase. Items must be in their original condition and packaging, with all tags attached.
Rest of the world: Only damaged, defective, or incorrectly shipped products are eligible for return. Returns are not accepted for change of mind.
What if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact our customer service team immediately.
We will arrange for a replacement or a full refund, including return shipping costs.
How do I initiate a return?
To initiate a return, please contact our customer service team. You will receive a return authorization and instructions.
Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
In such cases, we will provide a prepaid return shipping label.
When will I receive my refund?
After your return is processed, refunds will be issued to the original method of payment within 1 business day.
Please note that it may take additional time for your bank to post the refund to your account.
Can I cancel my order after it has been placed?
Orders can only be canceled before the item has been shipped. After this period, all sales are final and cannot be canceled.